Privacy Policy

INTRODUCTION

H.Glass is registered as H.Glass SA, Z.I. du Vivier 16, 1690 Villaz-St-Pierre, Switzerland. Our website address is: https://h.glass.

H.Glass takes data protection and our responsibilities to correctly and lawfully treat personal data as a data controller seriously. We are committed to complying with legal obligations and practicing industry standards when collecting, processing and storing personal data.

This privacy notice provides detailed information about how we treat information that you provide to us. You can contact us through our Contact form if you have any queries regarding your personal data.

TYPES OF PERSONAL DATA WE PROCESS AND WHY WE COLLECT IT

In collecting, using and processing personal data, we are complying with the applicable data protection provisions. All personal data disclosed by you (title, name, address, email address, phone number and in exceptional cases bank details) will be collected, processed and stored exclusively by us in accordance with the provisions of data protection law.

While you visit our internet site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

HOW WE COLLECT AND PROCESS PERSONAL DATA

H.Glass collects information in several ways, including:

  • In person and over the phone: from customers, staff, job applicants and others
  • From electronic and paper documentation: including job applications, emails, invoices and our website
  • Through publicly available resources

For the handling of our orders in our online shop, it is necessary to transmit your personal data to third parties (such as subcontractors, suppliers, carriers or tax consultants). The data transferred to third parties will be used by those exclusively to perform the above mentioned obligations or tasks. If a contract is concluded, all data resulting from the contractual relationship will be stored until the expiration of the retention period required under fiscal law (10 years). 

Pages on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

HOW LONG WE RETAIN YOUR DATA

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 10 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

COOKIES

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Analytics

This website uses Google Analytics, a web analysis service provided by Google Inc. (‘Google’). Google Analytics uses ‘cookies’, which are text files stored on your computer to help our website analyse how our website is used. The information generated by the cookies on your use of this website (including your IP address) is normally transferred onto a Google server in the USA and saved there. Your IP address will be shortened by Google beforehand within the Member States of the European Union or other signatories to the Treaty of the European Economic Area. Only in exceptional cases will the full IP-address be transferred to a Google server in the USA and shortened there. Google will use this information on behalf of the operator, to evaluate your use of the website and to compile reports of your website activities and to further generate coherent services for the website operator by looking at the website and internet use. The IP address transmitted to Google Analytics will not be merged with other data from Google. You can prevent the installation of cookies using the corresponding setting in your browser. Please note, however, that this may prevent you from making full use of all the functions of this website. Furthermore you can prevent the compilation of data generated by the cookies and its use of website-related data (incl. your IP address) to Google and the processing of data by Google by downloading and installing the available browser plugin through the following link: http://tools.g https://tools.google.com/dlpage/gaoptout?hl=en.

SECURE PAYMENTS

We accept payments through the PayPal gateway. When processing payments, some of your data will be passed to PayPal or to the respective third party, including information required to process or support the payment, such as the purchase total and billing information. Please see the PayPal Checkout Privacy Policy for more details. Your transactions are encrypted via secure socket layer (ssl).

YOUR RIGHTS

Under Data Protection Law you have rights regarding the collection, processing and storage of your personal data. These rights are, however, subject to certain exemptions and limitations.

You have the right to:

  • Access and understand the personal data we hold about you
  • Ask for the personal data we hold about you to be erased (this is with limitations and exceptions as we may have lawful reason to hold such data)
  • Ask for the personal data we hold about you to be amended
  • Ask us to stop processing such data (this is with limitations and exceptions as we may have lawful reason to process such data)
  • Withdraw consent to process your personal data (this is with limitations and exceptions as we may have lawful reason to process such data regardless of consent)

You can contact us through our Contact form if you have any queries regarding your rights. Any request for data we store and process about you must be completed in writing.

SUBJECT ACCESS REQUESTS

Under Data Protection Law you have the right to request information or request to delete information we store about you without incurring costs.  Any data access request is, however, subject to certain exemptions, limitations or contractual obligations. Data belonging to or identifying other individuals is exempt from right of access and will be subject to legal privilege. 

Any request for data we store and process about you must be completed in writing. The Subject Access Request form can be obtained from us by writing us through our Contact form. Data Protection Law allows us to respond to any such written requests within one calendar month. Excessive requests or simultaneous requests for the same information may incur an administration fee or be refused where Data Protection Law allows us to do so.

CONSENT

Under Data Protection Law we are required to obtain consent to process an individual’s personal data. This is with limitations and exceptions as we may have lawful and legitimate reasons to process such data to fulfill contractual or legal obligations, regardless of consent. When we collect information about you, we take reasonable steps to advise you of certain matters. This includes the purpose of the collection, and how to access, update and correct information held about you. In some cases, we may send out separate consent requests using:

  • Paper based consent forms
  • Electronic consent forms;
  • Digital applications to obtain consent

PRIVACY NOTICE UPDATES

H.Glass will update this Privacy Notice from time to time. Any substantial changes that affect how we process your personal data will be notified on our website. If required, we will also notify you directly. This Privacy Notice should be read in conjunction with other company policies and any contract terms and conditions.

COMPLAINTS

If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law, you can complain to the data protection authorities. We recommend that you contact us through our Contact form to take necessary steps to resolve the matter before contacting the data protection authorities.

OUR CONTACT INFORMATION

You can contact us through our Contact form.

H.Glass SA